Support
Contact & Support
Last updated 28 October 2026
Need a hand? Open a support ticket from your account, and a member of our team replies in the same thread. We usually reply within a few hours.
Get in touch
Support: open a Support Ticket from your account. Community and updates: our official Telegram channel.
For a data-protection or AML matter, open a support ticket in the Account category and say what it concerns.
Complaints
If our support team can't resolve a complaint to your satisfaction, you can ask for it to be reviewed by Frost's complaints team, as set out in the Terms of Service.