Following your ticket

Once your ticket is sent, you can keep track of it in one place.

All your tickets and their replies are on the Support Ticket page. While a ticket is open, you can answer in the thread, for example to add a detail you remembered.

Each ticket shows its status:

- Open: we have it. - Pending: we are waiting on something, often a reply from you. - Resolved: we believe it is sorted. - Closed: the conversation is finished.

A resolved or closed ticket cannot be answered. If your issue comes back, open a new ticket and mention the earlier one.

You can see all your past tickets on the same page, so you always have a record of what was said.