Writing a ticket we can solve fast

The more we know at the start, the faster we can help. A good ticket saves a round of questions back and forth.

Tell us three things:

1. What you were doing. 2. What you expected to happen. 3. What happened instead.

Depending on the topic, these details help a lot:

- For a deposit or withdrawal: the coin, the network, the amount and the transaction ID. - For a game: the game name and the time. - For an error: the exact message you saw.

Never include your password or two-factor codes. We will never ask for them.

One ticket per problem works best. If you have two unrelated questions, two tickets mean each one goes to the right person.