I lost my connection during a game
Losing your connection mid-game is unsettling, but your bet is safe. Every result is decided and recorded on our server, not in your browser, so a dropped connection does not change anything.
What happens depends on the game:
- Mines, Goal, Climb, Blackjack, Hilo and Ultimate Texas Hold'em, and continuous Coinflip runs: an unfinished round waits for you, with no time limit. Open the game again and carry on where you left off. - Crash and Dino: an auto cash-out runs on our server and still pays at your target, even if you are offline. - Other games: the result is settled as normal, and you can see it in your bet history.
Once you are back online, every round you played is listed in your bet history, with its stake and result.
Still need help? Open a support ticket, and a member of our team replies in the same thread. We usually reply within a few hours.
Open a support ticket