Lost your authenticator?

A new phone, a lost phone or a reset app can leave you without your codes. As long as you kept your recovery codes, getting back in is straightforward.

Here is how:

1. At sign-in, enter one of your recovery codes instead of the 6-digit code. 2. Once you are in, go to your account settings. 3. Turn two-factor off. You need your password and an unused recovery code. 4. Turn it back on and set it up with your new phone.

You will get a fresh set of recovery codes when you set it up again. Keep them safe.

If you have lost your recovery codes too, contact our support. Once we have confirmed your identity, we can reset two-factor authentication on your account, and you are notified when it is reset.