Frost
Back to the Help Center
Legal

Anti-money laundering

We check where money comes from and where it goes. That is not about suspecting you. It is about making sure Frost cannot be used to move money that should not be moved.

You will notice it in a few places:

- Every withdrawal is reviewed by a person. - Each deposit must be wagered once before you withdraw. - We may ask for identity documents when a review calls for it.

Our AML policy, linked in the footer, sets out the details.

If we ever need more information from you, we ask clearly and tell you exactly what to send.

Still need help? Open a support ticket, and a member of our team replies in the same thread. We usually reply within a few hours.

Open a support ticket