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Legal

One account per person

Each person may hold one Frost account. It is a simple rule, and it keeps things fair for everyone.

Multiple accounts for the same person are not allowed under our Terms. This matters most for bonuses, which are meant to be claimed once per player.

If you have lost access to your account, do not open a new one. Use Forgot password, or open a support ticket, and we will help you get back into your existing account.

Why it matters: bonuses, races and rewards are designed around one player, one account. Extra accounts would let one person take a share meant for many, which is not fair to everyone else.

Still need help? Open a support ticket, and a member of our team replies in the same thread. We usually reply within a few hours.

Open a support ticket