Making a complaint

If something has gone wrong, we want to hear about it, and we want to put it right.

Start with a support ticket, and tell us what happened: what you were doing, what you expected, and what happened instead. Most issues are solved there, often quickly.

If you are not satisfied with our final answer, the Contact page explains how to take your complaint further.

The more detail you give us at the start, such as dates, amounts and transaction IDs, the faster we can look into it.

We read every ticket, and a person from our team replies in the same thread. You can add to it while it is open, so you do not need to repeat yourself.